FAQs
ORDERING
How do I receive my order?
Orders are fulfilled every Friday from 5:30 PM - 6:30 PM, Saturday from 11:00 AM -12:00 PM, and Sunday from 12:00 PM - 1:00 PM. There is a Safe Exchange Zone in Bowie, MD located in the parking lot of the Bowie Police Department, 15901 Excalibur Rd, Bowie, MD 20716.
When placing your order, pick the day and time that you would like to meet us there to pick up your order. If you would like to receive your order on another day, contact us.If you would like to receive your order on another day, contact us to make arrangements.
Can I have my order customized with a special color icing?
No, not at this time. But we do offer some of our cupcakes in Red, Blue, Pink, Orange, Purple, and Green.
Do you ship your cakes and cupcakes?
Unfortunately, we do not provide shipping at this time.
What are the pick-up days and times?
- Friday: 5:30 PM - 6:30 PM
- Saturday: 11:00 AM - 12:00 PM
- Sunday: 12:00 PM - 1:00 PM
How far in advance do I need to place an order?
Orders need to be placed at least 3 days in advance.
Do you need advanced notice for large orders?
Yes, for cupcake orders of 8 dozen or more and for cake orders of 3 or more, 10 days' advanced noticed is required.
What should I do if I need to cancel my order?
Orders must be canceled within 48 hours of the pickup time to receive a refund. The refund will be made to the same credit card with which you placed the order.
Do you provide catering services?
Yes, I offer catering for parties and events. Contact me to make arrangements.
There is an error in my order confirmation. What should I do?
If you notice an error in the order confirmation, notify me by email immediately.
CUSTOMIZING
Can I have my order customized with a special color cake besides red?
For cupcakes and our Traditional Red Velvet cake, yes. For our Velvet Swirl and Killing Me Softly cake, we cannot accommodate that request.
Do you provide decorations for your cupcakes or cakes?
Not at this time.
STORAGE
- All desserts should be stored in air-tight containers.
- Only refrigerate desserts if storing longer than 24 hours. All cakes should be taken out of the fridge two hours before serving for best taste.
CATERING
Do you provide catering services?
Yes, I offer catering for parties and corporate events. For cupcake orders of 8 dozen or more and for cake orders of 3 or more, 10 days' advanced notice is required.
Do you offer on-site setup?
Unfortunately, we do not offer on-site set-up or display services. We can provide you suggestions on how to best display your cupcakes and cakes.
Do you have cupcake or cake stands for rent?
Unfortunately, we do not.
ALLERGIES
- None of our desserts contain nuts.
- All of our desserts contain eggs.
- Please note: Our kitchen is not nut-free, and while we do not use nuts in our desserts, cross-contamination may occur.
CHECK FOR UPDATES
Please check back regularly for updates on our products, pick-up times, and special promotions.